Troubleshooting

Certificate Installation Troubleshooting

• Distribute Certificates to Client Computers by Using Group Policy
• How do I manually trust Blacksands Certificate in Windows?
• How do I manually trust Blacksands' Certificate in OSX?

System Access

• Mac - Google Chrome keeps asking 'macOS wants to make changes. Enter administrator’s name and password to allow this'
• 400 or 500 Error when Trying to get to client.blacksandsecurity.com
• I can't see any details in the Admin Panel
• Admin panel does not show any stats, services, or users
• I can't reach client.blacksandsecurity.com

Receiver Installation Troubleshooting

• My Receiver cannot complete registration