How Do I Create a Help Desk Ticket?

Existing user can create a Help Desk Ticket in two places:

• On the public blacksandsinc webpage (link at bottom of page) - Knowledge Base.
• In the upper right corner you will see a link - 'Submit a Request'

 

OR

1. Using a Blacksands Account go to https:.//client.blacksandsecurity.com 
2. After authentication the first drop down is 'Blacksands Support' - Select this Service
3. 
4. The Support Page has a link to the Knowledge Base as well as the 'Ticketing System'.  To access the 'Ticketing System' select the 'Help' Button in the bottom right corner.
5. 
6. A new 'Contact Us' window will popup requesting information to open the Ticket.
7.